Frequently Asked Questions

We now ship across United Kingdom, the United States and Europe! However, things can move fast.... Keep an eye out!

At House of Karafi we pride ourselves on our gold-plated stainless steel jewellery modified with rust-proof technology to ensure long and durable wear for our customers.

Please feel free to contact us and we will get back to you as soon as possible.

No returns or exchanges unfortunately due to hygene reasons. All sales are final. Once an order is placed and confirmed via email we will be unable to cancel it. We do not accept returns or exchanges for hygiene reasons - we hope you will understand.

Please refer to our jewellery care page to show you how to keep and maintain your product. (add link)

If you successfully placed an order and did not receive a confirmation email, it is likely that the email you entered may be incorrect. Please contact us.

If you placed an order and inputted the incorrect shipping address, we can still change this for you provided we have not already sent your item. Please contact us.

The images are very accurate and have a zoom function so the item can be viewed in more detail. However please note that different displays and lighting on devices may alter colour slightly.

We do our best to ensure measurements and diameters are as accurate as possible.

Your personal information isn’t supplied to any third parties and your details will be kept confidential. No third parties have access to our customer information.

We accept payment using all major credit and debit cards.

Once your order has been dispatched you will be notified via e-mail confirmation.

Please contact us and we will try to rectify this as soon as possible.

Please give a delivery address at point of order where someone you know is in or your workplace address. If goods cannot be delivered as there is no-one in, a card will be put through your door and goods will be held at the local post office.