If you have received an incorrect or faulty item, please provide appropriate images of the product within 7 days of receiving your delivery and submit your enquiry at support@houseofkarafi.com. If you fail to notify us within 7 days of receiving your order, we cannot guarantee a full refund for your order.

Warranty

For the purchase of an original House of Karafi piece, you will receive a warranty card. We recommend to safely store the card as it guarantees the purchase date and authenticity of your jewellery, covering manufacturing defects for 1 year worldwide. Please, email us at support@houseofkarafi.com with your unique reference at the back of your card along with a photo of your jewellery piece. 

Currently warranty applies to the following pieces: Nsaa Waist Chain.